AI Call Assistant Terms
These terms explain how the AI front desk is intended to operate when it answers missed or overflow calls for a business.
Purpose
The AI call assistant is designed to answer when a business cannot pick up live, collect caller details, handle approved basic questions, and prepare a lead summary for the business team.
Approved-answer operation
The assistant should use client-approved business information such as hours, service areas, appointment process, payment language, general pricing language, and routing instructions.
Escalation and guardrails
The assistant should route complex, urgent, unsafe, regulated, or out-of-scope issues to the business team or emergency resources when appropriate. It should not diagnose, prescribe, provide unsafe repair instructions, or make final professional decisions.
Recording and disclosure
Call recording, consent, disclosure, and retention requirements may vary by jurisdiction and provider setup. Each client is responsible for ensuring their call flow complies with applicable law.
Accuracy
AI output may be incomplete or imperfect. Clients should review lead summaries, approved answers, and routing rules regularly.
Emergency situations
The service is not an emergency dispatch service. Callers with emergencies should contact the appropriate emergency number or urgent service provider.